Return & Refund Policy

Customer satisfaction is important to us, and we want you to feel confident when shopping for bracelets, necklaces, and rings through our store. While we carefully inspect every item before shipment, we understand that there may be occasions when a return or refund is necessary. This Return & Refund Policy explains how return requests are handled, the conditions that apply, and what you can expect throughout the process.

We encourage customers to review this policy before making a purchase. Our goal is to provide a straightforward experience while ensuring that returned merchandise can be processed fairly and efficiently for every customer.

Introduction

We gladly accept eligible return requests submitted within our designated return period. Every request is reviewed individually to ensure the returned merchandise meets our return requirements. Once approved, refunds are processed using the original payment method whenever possible.

To help us complete your request as quickly as possible, please contact our customer support team before sending any merchandise back. This allows us to provide the appropriate return instructions and helps prevent unnecessary shipping delays.

Eligibility

Returns must be requested within 30 days after your order has been successfully delivered. Requests submitted after this period may not qualify for a refund.

To be considered eligible, the returned item should satisfy the general return requirements described below. Meeting these requirements helps us inspect merchandise efficiently and complete refunds without unnecessary delays.

Requirement	Details
Return Request	Submitted within 30 days after delivery.
Item Condition	Unused, unworn, and in its original condition.
Packaging	Returned with original packaging whenever possible.
Accessories	Include any accessories or included components received with the item.

Return Conditions

To ensure fairness for all customers, returned products should be received in a condition suitable for inspection. Merchandise showing significant signs of wear, alteration, misuse, or accidental damage may not qualify for a refund.

Please package returned jewelry carefully to help prevent damage during transportation. We recommend using protective packaging similar to the materials originally provided.

• Items should be clean and free from excessive wear.
• Products should not be intentionally modified or repaired.
• Original packaging is strongly recommended.
• Items should be returned with any included accessories whenever applicable.

Non-returnable Items

Certain merchandise cannot be accepted for return due to hygiene, customization, or product integrity considerations.

The following items generally cannot be returned:

• Personalized or custom-made jewelry.
• Items altered after delivery.
• Products showing excessive wear or misuse.
• Items returned without major components originally included.
• Products damaged after successful delivery due to improper handling.

If you are uncertain whether your purchase qualifies for a return, please contact our customer support team before shipping the item back.

Return Process

We recommend following the steps below to ensure your return is processed smoothly.

Step	Description
1	Contact customer support to request a return.
2	Receive return instructions from our support team.
3	Securely package the item.
4	Ship the package following the provided instructions.
5	Our team inspects the returned merchandise.
6	If approved, your refund is processed.

Sending merchandise without contacting us first may delay processing because we may be unable to identify your return immediately upon arrival.

Inspection

Once your returned package arrives, our team carefully examines the merchandise to verify that it satisfies the return conditions described in this policy.

During inspection, we review the overall condition of the item, confirm that the correct merchandise has been received, and ensure all applicable components are included. Inspection helps us maintain quality standards while protecting both customers and our business.

If additional information is needed during the review process, our support team may contact you before completing the refund.

Refund Timeline

Approved refunds are initiated after the inspection process has been successfully completed.

Stage	Estimated Time
Return Inspection	After the returned package is received.
Refund Processing	Within 10 Business Days after approval.

Financial institutions may require additional processing time before the refunded amount appears in your account.

Refund Method

Whenever possible, refunds are issued using the same payment method used for the original purchase.

Once your refund has been completed, you will receive confirmation from our team. Depending on your payment provider, it may take several additional business days before the transaction becomes visible on your account statement.

We do not charge a restocking fee for approved returns.

Late Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared, please allow additional time for your financial institution to complete its internal processing.

If a reasonable amount of time has passed and you still cannot locate the refund, please contact our customer support team. We will gladly verify the refund status and assist with any available information.

Damaged Items

Although every order is carefully packaged before shipment, damage can occasionally occur while a package is in transit.

If your order arrives damaged, please notify us promptly after delivery. Including clear photographs of the damaged item, shipping box, and packaging materials will help us evaluate the situation more efficiently.

Please retain all original packaging until your request has been reviewed, as additional information may be required during the assessment process.

Wrong Items

If you receive an item that differs from what you ordered, please contact us as soon as possible.

Our support team will review your order details and work with you to determine the most appropriate resolution. Whenever possible, we will provide instructions to help correct the shipment quickly and conveniently.

Exchanges

If you would like to exchange an eligible item for another size, style, or product, please contact our customer support team before returning your merchandise.

Exchange availability depends on current inventory at the time your request is reviewed. If the requested replacement is unavailable, an alternative solution may be offered where appropriate.

Exchange requests should be submitted within the same 30-day return period to ensure timely assistance.