Cancel/Change Order

We understand that plans can change after an order has been placed. Whether you need to update your shipping address, correct customer information, modify an item, or cancel an order, our team will make every reasonable effort to assist you whenever possible.

Because every bracelet, necklace, and ring order moves quickly through our fulfillment process, requests for changes or cancellations are time-sensitive. This policy explains how modification requests are handled, when cancellations may be accepted, and what options remain available once an order has entered processing.

Order Changes

If you need to make changes to your order, please contact our customer support team as soon as possible after completing your purchase. The earlier we receive your request, the greater the likelihood that we can accommodate it before fulfillment begins.

Depending on the status of your order, we may be able to assist with updates such as:

• Correcting the recipient's name.
• Updating the shipping address.
• Correcting contact information.
• Changing or removing an item.
• Adjusting quantities when inventory is available.
• Correcting typographical errors submitted during checkout.

Every request is reviewed individually. While we always try to accommodate changes, modifications cannot be guaranteed once order preparation has started.

Cancellation Window

Orders may be eligible for cancellation before they enter our fulfillment process. Since many orders begin processing shortly after payment has been confirmed, cancellation requests should be submitted as quickly as possible.

Submitting a cancellation request does not automatically cancel your order. Confirmation will be provided after our team reviews the current fulfillment status.

Processed Orders

Once an order has entered processing, our fulfillment team begins verifying product availability, preparing your jewelry, packaging your purchase, and arranging carrier pickup.

Because these activities begin quickly, processed orders generally cannot be modified or canceled. This helps ensure timely shipment and efficient order handling for all customers.

If your package has already been transferred to the shipping carrier, changes must wait until delivery has been completed. Depending on the situation, you may then qualify for assistance under our Return & Refund Policy.

Incorrect Shipping Information

Please review your shipping address carefully before submitting your order. Accurate delivery information helps prevent delays, returned shipments, and unsuccessful delivery attempts.

If you discover an error after placing your order, notify us immediately. We will attempt to update the shipping information before fulfillment begins.

If an incorrect address is discovered after shipment, delivery adjustments may no longer be possible because the package is already within the carrier's network.

Incorrect or incomplete addresses provided during checkout may result in:

• Delivery delays.
• Returned packages.
• Additional shipping charges for reshipment.
• Carrier delivery exceptions.

Refunds

If your cancellation request is approved before fulfillment begins, any eligible payment will be returned using the original payment method whenever possible.

Approved refunds are typically processed within our normal refund processing timeframe after cancellation has been confirmed.

Please note that financial institutions may require additional processing time before refunded funds become visible in your account.

Replacement Orders

If your original order cannot be modified because processing has already begun, placing a replacement order may be the quickest solution when inventory remains available.

Replacement orders are treated as new purchases and are processed according to our standard fulfillment schedule.

Customers who choose to place a replacement order should ensure that all shipping information, product selections, and contact details are accurate before completing checkout.

Inventory availability cannot be guaranteed until a replacement order has been successfully placed and confirmed.

Customer Responsibilities

Customers play an important role in ensuring orders are processed accurately. Before completing checkout, please verify that all order information is correct.

• Review product selections carefully.
• Confirm ring sizes or product options where applicable.
• Verify billing and shipping information.
• Provide a valid email address for order updates.
• Monitor shipping confirmation emails after purchase.
• Contact us promptly if corrections are needed.

Prompt communication significantly improves our ability to assist with order modifications before fulfillment begins.

Our team is committed to providing responsive customer support and will always make reasonable efforts to accommodate requests whenever operationally possible.